The Scottish Hotel Awards rated the Glasgow Hilton Garden City its Best Business Hotel after its recent refurbishment and name change.
Certainly the Apple iMac TV and Internet system in each room is superb and we are surprised no hotel in the Middle East has this entertainment and communications set-up. The iMac is the most user-friendly hotel TV in the world we have experienced with its tiny remote control and you have a full Apple computer keyboard and mouse in the top draw.
Small rooms
That said the rooms in this hotel are small even by British standards, albeit nicely finished in the popular modernist style with easy-to-clean glass tops everywhere. The bathroom is squeezed into a corner but somehow they manage to get a large rainfall shower into this space.
The hotel location is pretty spectacular on the banks of the River Clyde with a suspension bridge in full view and the studios of Scottish Television and BBC Scotland are opposite. But be warned the hotel terrace is popular with media folk and they tend to book it out.
Unfortunately the hotel has an amazingly inept booking system that means you can book a table and it will be kept empty for most of the evening. It was annoying not to be allowed to eat on the terrace on a summer evening when more than half the tables were empty and stayed so.
That is just plain bad management and the breakfast the next morning was just the same. The F&B supervisor himself admitted it was ?very disorganised?. A shortage of staff was not to blame though the hotel was busy.
F&B failure
The restaurant menu also left a lot to be desired. It avoided any food that was not a standard greasy snack and yet the hotel already has a few awards for its restaurant that left us wondering about what the competition would be like.
Other facilities for the business guest are good. Plenty of bookable meeting rooms, a well equipped gym and a 24-hour pantry to buy snacks and warm them up. You even have a hotline to order a local cab from the lobby.
It is true this hotel is a cut above the average business hotel but it could easily be improved with more competent management.
Posted on 12 August 2012 Categories: Business Travelroman numerals new england patriots patriots madonna madonna superbowl halftime ufc 143 results
No comments:
Post a Comment